Last Updated: August 2026

At Solace Health & Beauty, we take care to ensure that every order is properly inspected, securely packaged, and dispatched in good condition.

Because many of our products are personal care, skincare, cosmetic, and health-related products, certain items cannot be returned once opened or unsealed for health and hygiene reasons.

1. Non-Returnable Items  

For health and hygiene reasons, we cannot accept returns, exchanges, or refunds for:

• Opened or used skincare, body care, hair care, or cosmetic products.

• Opened or unsealed vitamins, supplements, or nutritional products.

• Products that have been damaged or altered after delivery due to misuse, improper storage, or use contrary to the manufacturer’s instructions.

• Items purchased during clearance or flash sales, except where the item is defective, damaged, or incorrectly supplied.

2. Damaged, Defective, or Incorrect Items  

If your order arrives damaged, defective, or contains an incorrect product, please contact our support team within 24 hours of delivery.

Please provide clear photographs or video showing:

• The outer packaging or parcel.

• The condition of the package upon arrival.

• The product received.

• The product seal, where applicable.

Evidence should be sent to [email protected] or via WhatsApp at +234 703 763 7108.

Once the issue has been reviewed and verified, Solace may arrange a return and provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances and availability of the product.

3. Eligible Returns for Unopened Products  

If you wish to return an unopened product because of a change of mind:

• The return request must be made within 3 days of delivery.

• The product must remain completely unopened and unused.

• The original packaging, seals, labels, and accessories must remain intact.

• The product must be in a condition suitable for resale.

Customers are responsible for the delivery costs associated with returning an eligible change-of-mind return to our Lagos hub at:

6, Aje Street, Akowonjo, Lagos, Nigeria.

Solace reserves the right to reject a return if the product does not meet the conditions above.

4. Refund Processing  

Once an eligible returned product has been received and inspected, we will notify you whether the return has been approved.

Approved refunds may be issued through store credit or direct bank transfer, depending on the circumstances and the original payment method.

Refunds approved for eligible returns will generally be processed within 3–5 business days after the returned product has been inspected and approved.

Original delivery charges are non-refundable unless the return is the result of an error on the part of Solace or another circumstance where a refund of the delivery charge is required.