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Got Questions? We’ve Got Answers.
Everything you need to know about our products, delivery, and authenticity all in one place.
FAQs
Are all Solace products 100% authentic?
Yes, absolutely. We source directly from official manufacturers and authorized brand distributors. We created Solace specifically to protect shoppers from counterfeit products that ruin skin and waste money. When you buy from us, you get guaranteed genuine formulas every single time.
How do I choose the right skincare or supplement for my needs?
You can browse our store by specific skin concern (like acne, hyperpigmentation, or dryness) or target health goal (like hair growth, collagen boost, or daily immunity). If you still need help building a routine, send us a message on WhatsApp our team is happy to guide you!
Where does Solace deliver?
We ship nationwide across Nigeria using reliable partners like ShipBubble. Whether you are in Lagos, Ibadan, Abuja, or Port Harcourt, your order will get to your doorstep safely.
How long will my order take to arrive?
Deliveries within Lagos typically arrive in 1–2 business days. Orders outside Lagos take about 2–4 business days depending on your location. You’ll receive a tracking update as soon as your package ships.
What payment methods do you accept?
We accept all major Nigerian debit cards (Visa, Mastercard, Verve), bank transfers, and secure online payment gateways. Your payment details are always encrypted and 100% safe.
Are Solace products available online only?
While you can order 24/7 on our website, we also have physical locations in Lagos (Akowonjo and Ogudu) and Ibadan if you prefer to pick up or walk in. Check our Contact Us page for exact directions and operating hours
Can I return a product if I change my mind?
Due to health, hygiene, and safety reasons, we cannot accept returns on opened skincare, body care, or supplements. However, if an unopened item arrives defective or incorrect, reach out to our team right away.
