Last Updated: August 2026

At Solace Health & Beauty, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, or communicate with us.

1. Information We Collect  

Depending on how you interact with our website, we may collect:

Contact Information: Your name, email address, phone number, WhatsApp number, and delivery address.

Order Information: Products purchased, order history, payment status, delivery instructions, and other information necessary to process your order.

Device & Usage Information: IP address, browser type, device information, pages visited, and cookies or similar technologies used to improve website functionality and user experience.

2. How We Use Your Information  

We may use your information to:

• Process, confirm, and fulfill your orders.

• Arrange delivery through ShipBubble, courier companies, and local dispatch partners.

• Send order confirmations, receipts, delivery updates, and customer support communications.

• Respond to questions, complaints, or requests.

• Improve our website, products, services, and customer experience.

• Detect and prevent fraudulent or unauthorized transactions.

• Send promotional emails or WhatsApp communications where you have opted in to receive marketing communications.

You may unsubscribe from promotional communications at any time.

3. Sharing Your Information  

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers where necessary to operate our business and fulfill your requests, including:

Logistics Partners: ShipBubble, courier companies, and local dispatch riders for order delivery.

Payment Processors: Authorized payment providers that process card payments, transfers, and other payment methods.

Service Providers: Technology, website, analytics, customer support, or other service providers where necessary to operate and improve our business.

We only share information that is reasonably necessary for the relevant service.

4. Cookies  

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, and provide a better browsing experience.

You may adjust your browser settings to restrict or disable cookies. Some website features may not function properly if certain cookies are disabled.

5. Data Security  

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment information is processed through our authorized payment providers. Solace does not require customers to send or provide full card details through email or WhatsApp.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Your Privacy Rights  

Subject to applicable law, you may request information about the personal data we hold about you and ask us to correct inaccurate information or address certain concerns regarding its use.

For privacy-related questions or requests, please contact us using the contact details provided on our website.